Fragrance returns
Due to the nature of fragrance products and for hygiene reasons, opened perfumes cannot be returned or exchanged.
Eligible replacements
We gladly replace a product when:
- You receive the wrong item.
- Your order arrives damaged.
- A manufacturing defect is confirmed.
Requesting assistance
Contact us within 48 hours of receiving your order. Please include clear photographs of the product, its packaging, and any visible damage or defect.